1. Information We May Collect

Depending on how you interact with AIW, we may collect information including:

• your name and contact details;
• email address and telephone number;
• business or practice name and contact details;
• membership information;
• information you provide when registering for membership;
• practitioner or training provider profile information;
• photographs, logos, biographies, professional information and links you choose to provide;
• information relating to events, conferences, enquiries or other AIW activities;
• correspondence you send to us;
• payment and transaction information; and
• technical information associated with use of our website, where collected by our website or service providers.

We aim to collect only information that is reasonably required for our activities and services.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• complete an online form;
• apply for or purchase membership;
• create or update a member profile;
• contact us;
• register for an event or activity;
• subscribe to communications;
• provide information to us by email; or
• otherwise interact with AIW.

Some technical information may also be collected automatically when you use our website through cookies, analytics tools, hosting systems or similar technologies.

3. Why We Collect and Use Information

We may collect, hold and use personal information to:

• administer AIW memberships;
• process membership registrations and payments;
• communicate with members;
• provide membership benefits and resources;
• create and maintain practitioner and training provider profiles;
• operate public directories;
• manage conferences, events, publications and other AIW activities;
• respond to enquiries;
• provide information about AIW activities, opportunities and services;
• maintain and improve our website and services;
• protect the security and integrity of our systems;
• maintain appropriate administrative and business records; and
• comply with applicable legal obligations.

We will not use personal information for purposes unrelated to those for which it was collected unless we have permission or are otherwise permitted or required to do so.

4. Public Practitioner and Training Provider Profiles

Some AIW memberships may include the opportunity to have information published on the AIW website. Information supplied specifically for a public profile may include your:

• name;
• photograph;
• business name and logo;
• professional biography;
• modalities and services;
• business location;
• contact information;
• website;
• social media links;
• booking link; and
• other information you choose to provide for publication.

Information supplied for a public profile is intended to be publicly available on the internet. AIW will only publish information supplied or authorised for that purpose. Members should therefore carefully consider what personal or business information they choose to make publicly available.

5. Payments

AIW may use third-party payment providers to process membership fees, event registrations and other transactions. Payment information may be collected and processed directly by those providers in accordance with their own privacy and security practices. AIW does not intentionally store complete credit or debit card details where payments are processed through an external payment provider.

6. Third-Party Service Providers

AIW may use trusted third-party providers to assist with functions such as:

• website hosting;
• online forms;
• payment processing;
• email communications;
• membership administration;
• event registration;
• file or data storage;
• website analytics; and
• other technology and administrative services.

These providers may process or store information on our behalf. Some service providers may operate or store information outside Australia. Because the location of technology infrastructure and service providers may change, it may not always be practicable for AIW to identify every country in which information may be processed or stored. Where reasonably possible, we select reputable service providers and take reasonable steps to protect personal information entrusted to us.

7. Email and Member Communications

If you become an AIW member, register for an event, subscribe to communications or otherwise ask to hear from us, we may contact you about matters including:

• your membership;
• member benefits;
• professional information and resources;
• conferences and events;
• publications;
• AIW news and activities; and
• opportunities relevant to the AIW community.

Where applicable, you may unsubscribe from promotional email communications using the unsubscribe option provided or by contacting us. We may still need to send administrative communications relating to an active membership, transaction, event registration or other service you have requested.

8. Cookies and Website Information

The AIW website may use cookies and similar technologies to support website functionality, understand website use, improve user experience and maintain security. Your browser may allow you to restrict or disable cookies. Doing so may affect the operation of some website features.

9. How We Protect Personal Information

AIW takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include password protection, secure website connections, reputable hosting and technology providers, access controls and appropriate administrative practices. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Accessing or Correcting Your Information

You may contact AIW if you would like to:

• request access to personal information we hold about you;
• correct information that is inaccurate or out of date; or
• ask a question about how your personal information is being handled.

We may need to verify your identity before providing access to or changing personal information. Where a practitioner or training provider profile is publicly available, profile updates may also be subject to the profile update conditions associated with the relevant membership.

11. Retaining Personal Information

AIW may retain personal information for as long as it is reasonably required for membership administration, business records, legal obligations, dispute resolution or the purposes for which it was collected. When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

12. Disclosure of Personal Information

AIW does not sell personal information to advertisers or unrelated third parties. We may disclose personal information where reasonably necessary to:

• provide a service you have requested;
• operate AIW membership or events;
• work with service providers acting on our behalf;
• process payments;
• maintain or protect our website and systems;
• comply with legal requirements; or
• prevent or investigate suspected unlawful activity.

Information you specifically authorise us to publish in a member profile or directory will, by its nature, be publicly disclosed.

13. Sensitive Information

AIW does not generally require sensitive health information as part of ordinary membership. Please avoid providing sensitive personal or health information unless it is genuinely necessary for your interaction with us. Where AIW does collect sensitive information, we will handle it with additional care and in accordance with applicable requirements.

14. Children

AIW membership and professional services are intended for adults. We do not knowingly seek to collect personal information directly from children through general membership.

15. Privacy Enquiries and Complaints

If you have a question, concern or complaint about the way AIW has handled your personal information, please contact us. We will take your concern seriously and aim to investigate and respond within a reasonable period. If applicable privacy legislation gives you additional complaint or review rights, those rights remain unaffected by this policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy as AIW grows, our services change, technology develops or legal requirements change. The current version will always be published on our website, together with the date it was last updated.

17. Contact Us

For privacy enquiries, requests or complaints, please contact us HERE